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Shipping & Returns

Shipping & Returns

Shipping
Your order will ship within one to two business days, via USPS Priority Mail with tracking and delivery confirmation.   

Online shipping cost is a flat charge of $6.99 for standard Priority Mail within the continental US. 
Orders over $50 ship FREE within the continental US.

Express or Overnight shipping rates start at $29.99 within the continental US. 
Orders placed after 12 pm PST generally ship the next business day.

Delivery times will vary based on your location, however most priority packages can be expected within 7-10 business days of ordering.

Tracking
Your account will be updated with shipping and tracking information as it becomes available.Discreet Shipping

Packaging
All orders will be discreetly packaged, with a return address of:
SG Products
5331 SW Macadam Ave.
Ste 258-409
Portland, OR 97239

There will be no indication of the package contents.

To conserve resources, and generate as little waste as possible, boxes and packing materials are re-used whenever it is practical to do so.

So, although your order will always be packaged discreetly, the box it arrives in might say that it contains printer paper or pizza dough!
 
Back Orders and Out of Stock Items
Out of stock items will be removed from the website.  In the event that an item becomes unavailable before it is removed from the website you will be discreetly notified of the delay, and the order will be processed normally.

Your back ordered item will be shipped via USPS Priority Mail, at no additional charge to you, as soon as the item becomes available.

Return Policy
Due to the intimate nature of our products all sales are final.  Please inspect your order when it arrives to ensure that all items meet your expectations.  Should you find a product defective please notify Scarlet Girl immediately.

In the event you wish to cancel an order before it has shipped, please email our office immediately. If we are able to cancel the order before it has been processed and shipped, your order can be cancelled and payment will be refunded.

Once an order has shipped it cannot be returned. If we are able to recall the package before it is delivered, and the package is returned unopened then your purchase price will be refunded, less a 20% restocking fee. Shipping charges are not refundable.

Damaged Products
Should a product be damaged during shipping, or become defective within 90 days, please contact Scarlet Girl for a RA (return authorization) number.  While we will gladly replace defective products there are no returns for refund.

At the time you receive a RA you will also receive shipping instructions.  Once your defective product is returned the Scarlet Girl office we will ship a replacement product to you at no additional charge. 

Defective products will be recycled through our Sexstainablity sex toy recycling program, however a purchase credit will not be applied if Scarlet Girl has replaced a defective item.

We understand that when ordering online it is sometimes difficult to know exactly what to expect when your product arrives.  We want our clients to be very happy with every order, so if you have any questions about items we carry please contact us via phone or email, and we’ll happily assist you or answer product questions.

You can contact us at info at scarletgirl dot com.  Please be sure to add Scarlet Girl to your address book or email white list to ensure that you will receive our response to your inquiry.

If you would like the opportunity to see the products before you order ask us how you can have a Scarlet Girl Pleasure Party.  By doing so you can also take advantage of our hostess bonus, and earn free products!

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